Reimagining Service believes that one way to increase the impact of volunteering is to encourage nonprofits to become service enterprises. A service enterprise is an organization that fundamentally leverages volunteers and their skills to successfully deliver on the social mission of the organization.
Points of Light has produced an instructive video on service enterprises, including the concept and the national initiative it’s leading, in partnership with CaliforniaVolunteers.
Research conducted by Deloitte identified these eight characteristics as consistent and critical practices for nonprofit service enterprises:
Service Enterprise Initiative
Points of Light, is leading the national Service Enterprise Initiative, in partnership with CaliforniaVolunteers, and is working closely with eighteen hub organizations to boost the number of certified Service Enterprises. These hubs, typically Volunteer Centers, offer extensive training and consulting to nonprofits that want to deepen their thinking and practices on volunteer engagement. Find out if there is a hub in your community and learn about organizations that have become certified.
- Check out the Points of Light Infographic that expands the number of characteristics of Service Enterprises from eight to ten and provides a quick summary of results (October 2014).
- Take our short quiz to find out if your organization is maximizing the time and talent of volunteers.
- Learn about the research conducted on the service enterprise concept by visiting our Nonprofits Research page. There is a short summary document as well as more in-depth information available about the research conducted by Deloitte and TCC Group.
- Read several of our case studies that feature how nonprofits and one public sector agency have put the service enterprise characteristics into action.
- Blog Post: Service Enterprise Model Spreads Nationwide